100% PASS QUIZ 2025 THE BEST ITIL ITIL-4-FOUNDATION: EXAM ITIL 4 FOUNDATION EXAM TESTS

100% Pass Quiz 2025 The Best ITIL ITIL-4-Foundation: Exam ITIL 4 Foundation Exam Tests

100% Pass Quiz 2025 The Best ITIL ITIL-4-Foundation: Exam ITIL 4 Foundation Exam Tests

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ITIL 4 Foundation Exam Sample Questions (Q271-Q276):

NEW QUESTION # 271
What can be used to determine if a service is 'fit for purpose'?

  • A. Availability
  • B. Outcome
  • C. Warranty
  • D. Utility

Answer: D


NEW QUESTION # 272
What is the CORRECT order for the three phases of problem management?

  • A. Problem identification problem control error control
  • B. Error control, problem control, problem identification
  • C. Problem control, error control problem identification
  • D. Problem identification error control problem control

Answer: A

Explanation:
The problem management practice follows a three-phase approach to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and managing workarounds and known errors1. The three phases are:
* Problem identification: the process of finding problems that are the cause or potential cause of one or more incidents2.
* Problem control: the process of analysing the root cause and impact of a problem and developing a workaround or a permanent solution2.
* Error control: the process of managing known errors throughout their lifecycle, from recording to removal2. References: ITIL Foundation - ITIL 4 Edition, page 15; ITIL 4 - A Pocket Guide, page
35; ITIL 4 Practice Guide: Problem Management, page 9.


NEW QUESTION # 273
Which facilitates outcomes that customers want to achieve?

  • A. Warranty
  • B. Organization
  • C. Service
  • D. IT asset

Answer: C


NEW QUESTION # 274
What is the MAIN benefit of 'problem management'?

  • A. Maximizing the number of successful changes
  • B. Managing workarounds and known errors
  • C. Restoring normal service as quickly as possible
  • D. Reducing the number and impact of incidents

Answer: B


NEW QUESTION # 275
Which guiding principle considers the importance of customer loyalty?

  • A. Progress iteratively with feedback
  • B. Start where you are
  • C. Optimize and automate
  • D. Focus on value

Answer: D


NEW QUESTION # 276
......

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